How do I contact Customer Support? and how do I track my payment order?
Please go to “Contact Us” on the left column of the Support Page to contact CS, and “Mall “page and find your payment record to track your order details.
What if I recharged to the wrong server?
Please contact firstname.lastname@example.org and provide us with your relevant information (eg. Payment information, server and character, etc.), and Yeepgame will look into your payment history. If the situation is identical to your account, we will help to transfer your game coins to the correct server.
What should I do if I purchase the wrong items?
Contact us email@example.com with your character’s name, server and state the issue in detail, we will help you transfer the wrong items to the correct one or rebate the gold you paid.
Can you give an example for the question above?
For example, if you're playing in Server A but you accidentally recharged to Server B, usually, we have to make sure that you've recharged to Server A before. If you did, we'll help you transfer your game coins to the right server.
How do I know the progress of my game coins transfer appeal?
You can contact our service center through email: firstname.lastname@example.org
What can I do if I have not received the reward after I recharged to the game? Can I apply to get my money back?
We stated in the “Refund Policy” that refund will be given only if there is a technical problem from our side and the customer hasn’t received the product. However, there are some details about the refund principles.
What should I do if you find someone cheat in game, use 3rd party software or have other inappropriate behavior?
Report us email@example.com with the evidence (screenshot), we will make an investigation and get the problem solved and try our best to create a clean and fair in-game environment.
After the payment:
(1) If the user has not gotten the purchased items within 1 hour, they should immediately contact and make confirmation with the customer service, if necessary, the customer service will grant the purchased items or even make some compensation to the user. If the operator side of the website cannot solve the problem within 12 hours which makes the user cannot get the item, afterwards, the user can apply to get his/her money back. If user did not contact with custom service, he/she can only apply to get the money back after 12 hours since making payment.
(2) Once the user recharged and got the exchanged item, he cannot apply to get the money back. If anyone who has done something of malicious scammers and fraud when apply for refund, the website has the right to disable his/her account.
(3) Once the user got the approval to apply for refund, he can contact the customer service of the payment method (Moneybookers, PayPal, etc.) to get the money back.